Return & Refund Policy

Return & Refund Policy Overview

This Return & Refund Policy explains the conditions under which Diamond Affaire accepts returns, exchanges, cancellations, and issues refunds. By placing an order on Our Website, You agree to the terms outlined below.

Return Eligibility Timeline

Customers must contact Us within 7 days of delivery to initiate a return request. Approved items must be shipped back to Us within 14 days of the delivery date.

Returns After 14 Days

Returns received after 14 days from delivery are not eligible for a refund. However, such returns may be approved for store credit only, provided the request is made within 30 days of delivery.

Condition of Returned Items

All returned items must be unused, unworn, and in their original condition, including original packaging, boxes, and certificates (if applicable). Any loss in value due to handling or improper packaging will be the buyer’s responsibility.

Return Shipping Responsibility

Buyers are responsible for return shipping costs. We strongly recommend using an insured and trackable courier service. Diamond Affaire is not responsible for items lost or damaged during return transit.

Inspection & Refund Processing

Once the returned item is received and inspected, We will notify You via email to confirm receipt and approval status. Approved refunds are processed within 1–3 business days after inspection.

Non-Returnable & Non-Exchangeable Items

Due to the nature of fine jewelry, the following items are non-returnable and non-exchangeable, unless they arrive damaged or defective:

• Custom or personalized orders
• Made-to-order eternity bands
• Sale or discounted items

Damaged or Defective Items

If an item arrives damaged or defective, You must notify Us within 48 hours of delivery, along with clear photographs and order details. We will assess the issue and provide an appropriate resolution.

Cancellation Policy

Orders may be canceled within 24 hours of purchase. Cancellation requests must be submitted within this timeframe. Requests made after 24 hours will not be entertained.

Refund Method

Approved refunds are issued to the original payment method used at checkout. Shipping charges, customs duties, VAT, and import taxes are non-refundable.

Contact Us

For return, refund, or cancellation inquiries, contact Us at contact@diamondtine.com or visit https://diamondaffaire.com/pages/contact